Legal
Privacy Policy
Last updated: September 2025
Faikai Creative Group respects your privacy. This policy explains, in plain language, what data we collect, why we collect it, and the control you have over it.
1. Data We Collect
- Name and email address submitted via our contact forms
- Phone number, if you choose to provide it
- Project details including type, budget, and timeline preferences
- Messages and notes you share about your business or goals
- Basic analytics data such as pages visited and device type
2. How We Use Your Data
- To prepare and deliver your free design consultation
- To respond to your project inquiries within 24 hours
- To provide and improve the services you request from us
- To send relevant updates only when you opt in to receive them
3. Data Retention
- We retain inquiry data only as long as needed to serve you
- Project records are kept for the duration of our engagement
- Inactive inquiry data is removed within 12 months of last contact
4. Third-Party Use
- We never sell your personal data to third parties or brokers
- Data is shared only with tools essential to delivering your project (e.g., analytics and hosting)
- Third-party processors are bound by confidentiality and data-protection terms
5. Data Security
- All data is transmitted over encrypted (HTTPS) connections
- Access is restricted to authorized team members on a need-to-know basis
- We regularly review our systems for vulnerabilities and best practices
6. Your Rights
- You may request a copy of the personal data we hold about you
- You may request correction of any inaccurate information
- You may request deletion of your data at any time — contact hellostart@faikai-creative.com
- You may opt out of marketing communications at any time
Questions about your data?
Email us at hellostart@faikai-creative.com and we'll respond within 24 hours.